Azores Airlines Cancellation And Refund policy
Travel plans can change unexpectedly, and knowing the cancellation and refund policies of your airline is essential. If you’re flying with Azores Airlines, understanding their rules can help you make informed decisions and avoid unnecessary charges. This blog outlines everything you need to know about Azores Airlines’ cancellation and refund policy.
1. 24-Hour Risk-Free Cancellation
Azores Airlines allows passengers to cancel their booking within 24 hours of purchase without incurring any cancellation fees, provided the flight is scheduled to depart at least seven days later. This policy is especially useful if you’ve booked a ticket in haste and need time to review your travel plans.
Key Points:
Full refund available within 24 hours of booking.
Flight must be at least 7 days away.
Applies to all fare types except group or promotional bookings.
2. Cancellation After 24 Hours
If the 24-hour window has passed, cancellation charges depend on the fare type purchased.
Economy Class:
Most discounted or promotional fares are non-refundable.
Flex fares may allow cancellations with a penalty fee.
Taxes may be refunded even if the fare itself is non-refundable.
Business Class:
Offers more flexibility.
Cancellations are generally allowed with a partial or full refund, depending on the fare conditions.
Always check the fare conditions at the time of booking.
3. Refund Process and Timeline
Once a cancellation is initiated, passengers can apply for a refund through the official Azores Airlines website or customer service.
Important Notes:
Refunds are processed back to the original payment method.
Processing may take up to 7–10 business days.
In the case of third-party bookings (via travel agents or online portals), refunds must be requested through the respective channel.
4. Flight Disruptions or Airline-Initiated Cancellations
If Azores Airlines cancels your flight due to weather, technical issues, or operational reasons, you are entitled to:
A full refund, or
Free rebooking on the next available flight.
In some cases, the airline may offer additional compensation or assistance such as hotel accommodation or meals, especially for long delays.
5. No-Show and Last-Minute Cancellations
Failing to cancel your ticket before the scheduled departure (a no-show) may result in the loss of the entire fare. It’s advised to cancel or modify your booking at least a few hours before departure, if necessary.
6. Travel Insurance Recommendation
While Azores Airlines provides reasonable flexibility, adding travel insurance is always recommended. It offers additional protection in case of sudden illness, emergencies, or other travel disruptions that might not be covered by the airline’s policies.
Final Thoughts
Azores Airlines maintains a relatively passenger-friendly cancellation and refund policy, especially for those who plan ahead or purchase flexible fare options. By understanding the rules associated with your ticket, you can manage changes with confidence and avoid unnecessary fees. Always review the fare conditions carefully and don’t hesitate to contact the airline’s customer support for specific cases.